Frequently Asked Questions
Everything you need to know about our legendary Australian-made hats and services.
How do I determine my correct Akubra hat size?
To find your perfect fit, measure the circumference of your head approximately 1cm above your ears using a soft measuring tape. Our hats are sized in centimeters. If you are between sizes, we recommend sizing up and using the provided sizing inserts for a snug fit.
What is the status of my order and how can I track it?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship our premium headwear globally. International shipping rates and delivery timelines vary by destination and will be calculated automatically at the checkout stage.
What is your return and exchange policy?
We offer a 30-day return policy for items in original, unworn condition with all tags attached. If your hat doesn't fit or isn't what you expected, you can initiate a return or exchange through our online portal.
How should I care for my Akubra hat to ensure it lasts?
Store your hat upside down on its crown or on a hat rack to maintain the brim's shape. Avoid exposing it to extreme heat (like the dashboard of a car) and if it gets wet, let it dry naturally at room temperature.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.